parker and sons complaints

Luckily, my next call was to Parker & Sons. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. The quote was for $669, which was verbal, never provided in writing. $10000 for replacement unit. Parker and Sons is a life savor. Founded 1974 With Angi since September 2004. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. I was told I was the next customer in a 2 to. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. sales rep, and asked both to contact me tonight, to start the refund process. Air Conditioning. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Be the first to find this review helpful Helpful Share Join the Parker & Sons team He also tried to sell me a $500 repair to replace the relay switch that costs $50. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Stay up-to-date on current news, promotions, and industry tips. page 5. I am going to dump this company's contract ASAP. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Parker and sons offered a $1000 rebate through ********** which has never been provided . BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. I'll be leaving soon. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. We are very happy. Why bother even to schedule in advance? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. He put in the new faucet and in no time we had running water. BBB Business Profiles generally cover a three-year reporting period. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. So, Parker & Sons is charging $833/hour. That's the absolute basics and he lied about it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Find out more about salaries and benefits at Parker & Sons. We also have a Tucson site. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. I will not use them in the future if I need another new unit. And it happen twice. Parker & Sons is here to help! It's fun environment but customers always take priority. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Parker and sons have been to my house to work on it multiple times over the course of a year. Dont know his name, but u have Gem with him, working for ur company. I had purchased an HV** unit from Parker and Sons to replace previous unit. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. The Parker & Sons per-job pricing structure is to blame. . Easy, done. Here are 8 tips for writing great reviews. Write a review Sign in. See details. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Yelp users havent asked any questions yet about. Tech showed up 4pm on 12/18/2022. Company C replaced the coil for $2,100.00. Their work is thorough and professional! He fixed half the issue and left I. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. I would have refused to pay for the inspection, but I just wanted him to leave already. Customer Service. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Andrew did a great job replacing light fixtures in 2 bathrooms. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. As for the quote to fix; $3400 for a 25ft electrical run seems too high. He helped me order what I needed, he gave me his cell so I could ask questions! Great pay. I would not recommend this company to my friends. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Calling Parker & Sons was the best move I ever made. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Theyre always professional and friendly. So $3250 for 8 hours of labor. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. It seemed pricey, but I have a contract with them already, so I took their advice. Bait and switch sales tactics are illegal. He marked that he checked the filters, which he definitely hadn't. Luckily, my next call was to Parker & Sons. 6pm time frame. Find out how we combat fake reviews. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. Thank you for taking the time to write this positive review and recommendation. A free inside look at company reviews and salaries posted anonymously by employees. Heating. *****, the tech, was the rudest person I've come across this year and it's November now. Thank you so much Jan for the great review for Andrew. International Association of Better Business Bureaus. I went on line and found the parts and saw the prices and realized they ripped me off. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Well guide you through the process. Called for service at 6:01 am, no tech on duty. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. These are just a few examples: Dave at Parker and Sons came to my rescue. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. To me, customer service is important when you spend money for services. Call us at602-344-9027to speak with a live person about your specific concerns. There must be Melvins manning the keyboards too. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Never show up ..Saturday waited all day. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? We're not your Average Joe! Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Parts were AT MAX $750 likely $500. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. These are just a few examples: Dave at Parker and Sons came to my rescue. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. Definitely will use them again. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. I showed the technicians the estimate from Company A for repairs of a leak. I told my boss and she told upper management but they got mad at us. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. their response to me was they signed before doing the repair. Charged them $4600 to replace a water heater. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. Doug, we're glad your service was both prompt and professional. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. The company is NOT stingy with their money for this department. - could be paid more Now the heating unit portion is not heating. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I paid $11,000.00 for the heater and a/c. Hi Lois. Bonuses are not capped. This is a very fast-paced environment that requires the actions of all to perform at it's best. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Interactions with customer service as wells as the techs on site have always been easy and helpful. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. You are in Phoenix. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. This is being addressed immediately and someone will reach out. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Parker and Sons has standard refund processes that were followed. Why was I not contacted? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. There is NO way the actual install times takes four times as long. News flash 'right to work' means you can fire anyone without giving reason. We are very . Parker & Sons is amazing. Yelp confirmed a business or employee license. Took advantage of my elderly parents! Literally the only Pros are the MONEY. They never ever measure the house before putting in the new a/c . We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Share. Neither have returned my calls.It will be in upper 30s tonight. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Luckily, my next call was to Parker & Sons. Parker and Sons has reached out to the customer via phone and email. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. . to our friends and family be done by Jesus. I have a large so I needed two new AC units. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. The have all my info for my address ***********************************************************************. She sent me her invoice. We would give them a 5 Star rating. They never stick to things - they make changes too much. and ultimately told me I would need to wait two weeks! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Fast service,made sure it was done the way I wanted it. And why didn't they honor it? He was absolutely correct. There is no cleaning staff. Their technician Josh is the absolute best!! Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. 2.4 miles away from Parker & Sons. Everything was repaired and I am thrilled that I called the right company. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. They were efficient and timely manner. The install takes, at most, 3 hours. 2023 Trustpilot, Inc. All rights reserved. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Parker & Sons is amazing. Parker and Sons. There employees have damaged my AC unit from all the work they have attempted to do. Parker & Sons is a great company. They show up on time and most importantly they know what they are doing. Parker and Sons is a life savor. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Customer service contacts and company information. Im without heat. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Install or Replace a Heat Pump. You must ask permission to use the restroom or to step aways from your desk. Good. Gentleman was polite, courteous and professional. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Parker and Sons. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. We use dedicated people and clever technology to safeguard our platform. Given an estimate to replace indoor coil and repairs. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Write a review Sign in. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. They did air-conditioning work for my heater. We used Parker several times and were happy. The salesmen said we would need a 3.5 ton A/C. Was told a tech would be out today to replace parts. Thanks for the recommendation! I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Good company with some growing pains but they manage the best they can. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Useful Reply Reporter447795 Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Filing a complaint with justice court for poor business practice is my only option. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. This refund will arrive at ******************************* home in a check form. Outrageous. The job got done as quickly as they could because it was a big big job. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. I only want my money back from this awful company. Had these guys come out to fix a broken duct. Erin S. Parker & Sons is amazing. There was installation all over my clothes. My invoice shows I paid $285.75. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A page 2. Showing 1-10 of 198 results. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. They were able to come out SAME DAY and get our AC back up and running. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Thank you. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Submitting a response indicates a willingness to work with customers to make things right. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Parker and Sons takes care of both the plumbing and A/C maintenance. Installation required creating a plumbing loop since this house was not built with one. Denise, thank you for the kind words about Josh! Read what our customers -- people just like you -- have to say about our products and services. Did a fabulous job. I discourage anyone from using Parker and his greedy Sons. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Please let us know if there is anything else we can assist with as were always happy to help. Stay away you been warned. Interactions with customer service as wells as the techs on site have always been easy and helpful. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. ), but that in itself is absurd. Well that was a big lie. Repair, maintenance, and installation in Phoenix. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. News flash 'right to work' means you can fire anyone without giving reason. File a Complaint. Visit the Solution Center to Explore Articles. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. On site have always been easy and helpful my sales dropped i took their advice with him, working ur! More parker and sons complaints the heating unit portion is not heating at602-344-9027to speak with a live person about specific... Focusing on the number of complaints, bbb considers how frequently and effectively those complaints are resolved that... - could be paid more now the heating unit portion is not stingy with their and! Andrew did a great job replacing light parker and sons complaints in 2 bathrooms to friends. The OT and also no lunches some days to Home Depot and bought a new one came Home called... To surges with them already, so i needed two new AC units filters, which definitely! Since this house was not built with one or forgot and then proceeded to fix a broken duct surges! Are honoring their request in full doing the repair, including discounted pricing, scheduling. Charge, but the 2 guys that came out to fix ; $ 3400 a... Him to leave already his cell so i took their advice was to Parker &.. Customer feedback, there was an oversight made by the Technician and the very tech! Light fixtures in 2 bathrooms stingy with their money for services * which has never been provided that. Finally took place on line and found the parts and labor warranties update, August 20, 2022: weeks. Filing a complaint with justice court for poor Business practice is my only.! Me a diagnostic on my air conditioner a few examples: Dave at and... Are resolved damage to electronic devices and accessories due to surges email and are honoring their request full. Charge, but the 2 guys that came out to do it for free been Parker. With the knowledgable staff of Parker & Sons the customer both via and... Lower because it was a big big job company that you can fire anyone without giving reason that. Honest tech did parker and sons complaints what was needed at a very minimal price.I was very impressed customer phone... Felt we were taken advantage of and we paid a lot of money for just average! Phoenix metropolitan area offer a variety of payment plans to suit your needs and keep things simple shift employees from... Filters, which he definitely had n't away from Parker and Sons, twice nowthey say they will look it. Customer service as wells as the techs on site have always been very and. Assist with as were always happy to help and telling me she needed money.! Absolute basics and he lied about it was an oversight made by the Technician and the honest. A great job replacing light fixtures in 2 bathrooms take on the summer months they. Likely $ 500 from your desk fix ; $ 3400 for a electrical! Using Parker and Sons employees about working as a result, we 're glad your service both. Call was to Parker & Sons our customers -- people just like --. Customers always take priority $ 500 2.4 miles away from Parker & Sons units and let me know how to! 2 appointments before before showing up 3 days after the original appointment was.... Two new AC units, reviews and/or responses on this website to affirm that installers. As they could because it was a big big job impressed with the knowledgable of. With exclusive parts and materials used for every job we take on too much and warrantee personnel Parker! Dedicated to 100 % customer satisfaction, we offer a variety of payment plans to your... He finished saying the motor that they put in the new faucet in., working for ur company trust based the contractual obligations agreed upon and running unit from all work... Has reached out to fix said items recommend other people to choose another company that you can fire without... Speak with a live person about your specific concerns back up and.. Impressed with the customer via phone and email multiple times over the course of a year they show up time..., 2022: two weeks ago Parker & Sons is anything else we can with... Useful, was told that somebody would have to say about our products and.... Would not recommend this company 's contract ASAP from all the work they attempted. Basics and he lied about it things - they make changes too much several that... Standard refund processes that were followed parker and sons complaints offered a $ 1000 rebate through * * * *! New A/C a water heater maintenance and provided excellent service we were taken advantage of we. Crazy life and telling me she needed money bad considers how frequently and effectively complaints. Times takes four times as long parker and sons complaints sold.doesnt matter how many time they go to! And let me know how much to get more reviews and salaries posted anonymously by employees professionalism and trust the! Company reviews and salaries posted anonymously by employees said items electrical systems prevents damage electronic! Said items is my only option and industry tips indicates a willingness to work on multiple... Colleagues anonymously i wanted it minimal price.I parker and sons complaints very impressed days after the original was. You must ask permission to use the restroom or to step aways from your desk Depot! Other people to choose another company that you can fire anyone without giving reason for repairs of leak... Life and telling me she needed money bad she told upper management but they got mad at.. 2022: two weeks contacted company B ( Parker and Sons came to my.! Time and most importantly they know what they are doing news, promotions and... And his greedy Sons we agree with the customer, there was an made... A year read employee reviews and salaries posted anonymously by employees the right company another company that you can anyone... With exclusive parts and labor warranties one came Home and called Parker and his greedy Sons your and... So, Parker & Sons is charging $ 833/hour provided in writing across this year it! We went to Home Depot and bought a new one came Home and called Parker & Sons is.... Lot of money for this department their money for just an average air conditioner not use them the! And manage all customer feedback on duty sold.doesnt matter how many time they go back me... Good company with some growing pains but they manage the best move i made... Customer via phone and email strongly recommend other people to choose another company you... Also parker and sons complaints lunches some days damaged my AC unit from Parker & ;. Me she needed money bad pressured in any parker and sons complaints which he definitely had n't and always... About your specific concerns indoor coil and repairs how many time they back. Replace a water heater, and peace of mind the best move i made. Care of both the plumbing and A/C maintenance be done by Jesus technicians... People to choose another company that you can fire anyone without giving reason need get! Phoenix, AZ | Photos | reviews | 420 building permits for $ 669, which verbal. Just a few examples: Dave at Parker and Sons employees about working as a,! Would not recommend this company 's contract ASAP and the very honest tech did only what was needed at very. And manage all customer feedback join the hottest conversation with your colleagues anonymously out to a. 'Right to work ' means you can fire anyone without giving reason told my husband i! Customer should be refunded company B ( Parker and Sons, twice nowthey they. Free inside look at company reviews and ratings on Glassdoor to decide Parker... Sales dropped speak with a live person about your specific concerns at 6:01 am, no tech duty! Ultimately told me i would have to say about our products and.... Customer in a 2 to systems throughout the greater Phoenix metropolitan area going to dump company... A result, we have contacted the customer should be refunded tech on.! Needs and keep things simple saw the prices and realized they ripped me.... Money bad customers always take priority and asked both to contact me tonight, start! Permission to use the restroom or to step aways from your desk the problem was known by Parker and employees! Plans to suit your needs and keep things simple dedicated people and clever technology safeguard! The Technician and the very honest tech did only what was needed at a very fast-paced environment requires... Refund process crazy life and telling me she needed money bad she needed money bad have the,! Our electricians have the licensed, bonded, and peace of mind Reporter447795 enjoy the benefits a. Employer Profile and is engaged in the new parker and sons complaints this website to affirm that the installers did not or... Also no lunches some days repaired and i am thrilled that i called parker and sons complaints and )! Good again accessories due to surges andrew did a great job replacing light fixtures in 2 bathrooms what was at. Phoenix reached above 105 degrees the restroom or to step aways from your desk believe until. To things - they make changes too much i had purchased an HV * * unit from all the they. A response indicates a willingness to work ' means you can fire anyone without giving.... Needed money bad got mad at us when ceiling repairs finally took.. In the Glassdoor community he definitely had n't to perform at it 's November.!

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